Innovation, craft, and strategy executed with integrity.
As a Product Designer at Meta, I lead GenAI for Support, leveraging technology to make customer support equitable and scalable for all 7 billion users across Meta products, including Messenger, Instagram, Facebook, and more.
My journey took me from Italy and Ireland, where I gained experience in startup incubators, design agencies, and conducted postgraduate research on cognitive disfluency, to London.
Here, I've started working in Tech, designing tools for Facebook that allowed people to appeal content moderation and protect themselves from bullying and harassment.
Later, I focused on identity, designing one of the largest identity verification platforms in the world ⎯ ensuring the integrity of elections and grappling with the complexity of authenticity with themes like the role of pseudonymity, regional differences of identity and accountability in the Metaverse.
Notably, I am a founding member of the Cross-Meta Support organization, spearheading its consumer-facing strategy and leading conversational support from a zero-to-one space to a scalable product system.
As a designer at heart, when I'm not working, I find joy in examining purposeful decisions in fashion, interior design, and gastronomy.
Featured work
Meta Newsroom - What’s New Across Our AI Experiences
The Verge - Meta is putting AI chatbots everywhere
Meta Newsroom - Introducing New AI Experiences Across Our Family of Apps and Devices
CNET - Locked Out of Facebook? There's a New Lifeline for You
WIRED - Meta’s Tricky Quest to Protect Your Account
ABC News - Tested the new chat support with more than a million people in eight countries
The Verge - Facebook finally has live chat support for people who are locked out of their accounts
Instagram Blog - Introducing New Authenticity Measures on Instagram
Facebook Newsroom - Verifying the Identity of People Behind High-Reach Profiles
F8 2019 - Facebook's Toolkit for Safety & Security
Photography
Wanna talk?
E-mail me or find me on LinkedIn and Queer Design Club